As modern production environments tend to be increasingly complex and stressful for production process supervisors, providing interactive decision support tools (DSTs) is seen as a relevant way to help humans better organize and monitor operations, in the face of production uncertainties.
Consideration of the actual needs and capabilities of supervisors in the DST development process thus seems to be a prerequisite for the development of usable, accepted and effective tools.
The results presented in this paper synthesize the findings of an ongoing multidisciplinary project taking interest in human-centered design of DSTs related to production supervision. This work was conducted in partnership with a major French company specialized in space technologies, which provided our case study.